We know you’re excited—so are we. Whether you’re ordering a fully customized swing set or a ready-to-go DIY kit, here’s everything you need to know about how we’ll get it from our kingdom to yours.
???? READY-TO-GO DIY PLAYSET KITS
In-stock and ready for adventure, our DIY kits ship within 7–10 business days nationwide.
???? How Does It Ship?
All large orders are shipped via freight carrier, not small parcel (like UPS or FedEx). Your playset will arrive on a pallet—packed, crated, and ready for assembly.
- Shipments include a complete assembly manual & pre-drilled components (like posts, ladders, and rock walls)
- We use lift-gate trucks so your pallet can be lowered right onto your driveway or curb
You will be contacted by the carrier to schedule a delivery appointment.
???? Where Does It Get Delivered?
We deliver to your driveway or curbside—as close as the delivery truck can safely get.
- Someone must be present to receive and sign for the delivery
- Please inspect the shipment before signing the delivery receipt
- Note any visible damage on the receipt, and contact us within 7 days for help
Pro tip: Are playsets are solid. Like really heavy-duty solid and HEAVY. Where the kit is dropped it will stay until you unpack it. Our drivers can’t assist with unloading beyond the lift-gate drop. So pick a good spot!
⚠️ Important Site & Access Requirements
To ensure a smooth delivery:
- Road must be at least 10 ft wide, with no low overhangs or tight corners
- No weight restrictions that prevent truck access
- Remove any obstructions from the delivery area (furniture, vehicles, trash bins, etc.)
- Keep pets and children away during delivery for safety
- Let us know in advance if you live in a gated community, remote area, steep driveway, or tight-access location—additional charges may apply contact for details.
???? Delivery Inspection:
What to Do When It Arrives
- Carefully inspect all sides of the packaging
- Note any visible damage on the delivery receipt before signing
- If something is damaged or missing, don’t panic—contact us right away, and we’ll make it right.
- In rare cases, you may reject the shipment only if damage is extensive and documented
???? Shipping Regions & Restrictions
- Free Shipping is available to the continental U.S. (Lower 48 states)
- We do not ship to P.O. Boxes, Canada, or international locations at this time.
- Alaska & Hawaii: We can ship there, but air freight will cost more. After you place your order, we’ll contact you with a quote. You can cancel for a full refund if the charges don’t work for you.
- All freight deliveries are by appointment only, weekdays between 8 AM – 5 PM
- Storage fees may apply if delivery is delayed due to customer unavailability
- If we cannot deliver due to incorrect addresses, road access issues, or missed appointments, re-delivery or return fees may apply
- Weather, traffic, holidays, and other factors may affect shipping timelines—but we’ll always keep you updated
???? Still Have Questions?