📦 How Does It Ship?

All large orders are shipped via freight carrier, not small parcel (like UPS or FedEx). Your playset will arrive on a pallet—packed, crated, and ready for assembly.

• Shipments include a complete assembly manual & pre-drilled components (like posts, ladders, and rock walls)
• We use lift-gate trucks so your pallet can be lowered right onto your driveway or curb
  

You will be contacted by the carrier to schedule a delivery appointment.

🏡 Where Does It Get Delivered?

We deliver to your driveway or curbside—as close as the delivery truck can safely get.

• Someone must be present to receive and sign for the delivery
• Please inspect the shipment before signing the delivery receipt
• Note any visible damage on the receipt, and contact us within 7 days for help
  

Pro tip: Are playsets are solid. Like really heavy-duty solid and HEAVY. Where the kit is dropped it will stay until you unpack it. Our drivers can’t assist with unloading beyond the lift-gate drop. So pick a good spot!

⚠️ Important Site & Access Requirements

To ensure a smooth delivery:

• Road must be at least 10 ft wide, with no low overhangs or tight corners
• No weight restrictions that prevent truck access
• Remove any obstructions from the delivery area (furniture, vehicles, trash bins, etc.)
• Keep pets and children away during delivery for safety
• Let us know in advance if you live in a gated community, remote area, steep driveway, or tight-access location—additional charges may apply contact for details.

🧐 Delivery Inspection:
What to Do When It Arrives

• Carefully inspect all sides of the packaging
• Note any visible damage on the delivery receipt before signing
• If something is damaged or missing, don’t panic—contact us right away, and we’ll make it right.
• In rare cases, you may reject the shipment only if damage is extensive and documented